Solutions for your industry

Make every WhatsApp enquiry easier to move forward.

Give your team a clear path from a customer’s first message to a useful next step—with workflows shaped around the work you do.

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One connected customer journey
  1. 01
    CaptureBring the enquiry into one place
  2. 02
    QualifyUnderstand what the customer needs
  3. 03
    Follow upKeep the next step visible
  4. 04
    Hand offBring in a person when needed
The Solution

One place to capture, organize, and follow up.

BetaXLab connects WhatsApp conversations with team ownership and lead context, so industry-specific workflows can move from first enquiry to a clear next step.

  • Bring team conversations into a shared inbox
  • Organize contacts, leads, and deal activity in the CRM
  • Configure routine follow-ups and human handoffs
Explore BetaXLab features
WhatsApp connecting customer workflows across retail, real estate, healthcare, education, restaurants, and automotive businessesOne customer channel. Workflows shaped for your industry.
The Impact

A more dependable way to manage customer conversations.

Give your team better visibility and structure across the everyday work behind a sale or service request.

01

Fewer missed enquiries

Bring conversations into a shared place so the next message is easier to spot.

02

More consistent follow-ups

Make the next action visible and use configured reminders for routine steps.

03

Clearer lead ownership

Keep the conversation, customer context, and responsible teammate together.

04

Less repetitive admin

Use workflows for routine tasks while people handle questions that need judgment.

Practical use cases

Explore workflows by industry

Start with the customer conversations your team already manages. Then shape the workflow to match your process.

01
Property enquiries

Real Estate

Qualify enquiries and coordinate site visits.

Example workflow
  1. Qualify the enquiry
  2. Share property details
  3. Coordinate a site visit
Explore this workflow
02
Admissions and counselling

Education

Handle admission enquiries and counselling follow-ups.

Example workflow
  1. Answer admission queries
  2. Share course information
  3. Follow up on counselling
Explore this workflow
03
Appointments

Healthcare

Manage appointment reminders and rescheduling requests.

Example workflow
  1. Confirm appointment details
  2. Send a reminder
  3. Handle rescheduling requests
Explore this workflow
04
Orders and updates

E-commerce

Send configured order updates and opted-in customer follow-ups.

Example workflow
  1. Share order updates
  2. Send delivery information
  3. Follow up with opted-in customers
Explore this workflow
05
Reservations and orders

Restaurants

Coordinate reservation and order enquiries.

Example workflow
  1. Receive a reservation query
  2. Confirm the request
  3. Share order information
Explore this workflow
06
Product enquiries

Retail

Organize product enquiries and opted-in order updates.

Example workflow
  1. Capture product questions
  2. Route the enquiry to staff
  3. Share opted-in order updates
Explore this workflow
Have a specific process in mind?

Discuss your team’s workflow

Review your enquiry, appointment, or order process with the BetaXLab team.

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