Terms of Service

1. Acceptance of Terms

By accessing the website www.betaxlab.com, registering for an account, or using any of our Services, you ("Customer," "User," or "you") agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and any supplemental agreements, policies, or documentation we publish from time to time (collectively, the "Agreement").

If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the legal authority to bind that entity to this Agreement. In that case, "you" refers to that entity.

If you do not agree to these Terms, you must immediately stop using our Services.

2. Company Legal Identity

Legal Entity Name: BetaXLab LLP
Entity Type: Limited Liability Partnership registered under the Limited Liability Partnership Act, 2008 (India)
Country: India
Contact Email: info@betaxlab.com
Website: https://www.betaxlab.com

Independence Notice: BetaXLab LLP is an independent software company. We are not affiliated with, endorsed by, or officially partnered with Meta Platforms, Inc., WhatsApp LLC, Facebook, Inc., Google LLC, or their subsidiaries, unless a current and specific written authorization explicitly states otherwise. All third-party trademarks remain the property of their respective owners.

3. Service Description

BetaXLab LLP provides a cloud-based SaaS platform offering the following Services:

• WhatsApp Business API Integration: Connect your WhatsApp Business Account to our platform to send, receive, and automate messages via the official WhatsApp Business Platform
• WhatsApp Automation & Chatbots: Automated conversation flows, AI-assisted chatbots, and workflow automation for customer communication
• CRM Integration: Two-way data sync with third-party CRMs and business tools
• Shared Team Inbox: Multi-agent WhatsApp inbox for team-based customer support
• Campaign & Broadcast Messaging: Targeted bulk messaging to opted-in contacts using Meta-approved message templates
• Lead Management: Capture, qualify, assign, and track leads through WhatsApp and integrated channels
• Analytics & Reporting: Campaign performance, team productivity, and customer engagement analytics
• Software Development Services: Custom integrations, API development, and automation solutions (where applicable under separate statements of work)

We reserve the right to modify, add, or discontinue features of the Services at our discretion, with reasonable notice to active subscribers.

4. Account Registration & Customer Responsibilities

4.1 Registration

To use the Services, you must:

• Provide accurate, complete, and current registration information
• Be at least 18 years of age, or the age of majority in your jurisdiction, whichever is higher
• Have the legal authority to enter into binding contracts (or act on behalf of a business entity that does)
• Maintain a valid and active WhatsApp Business Account linked to a verified business

4.2 Account Security

• You are solely responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately at info@betaxlab.com of any unauthorized access or security breach
• We are not liable for losses resulting from unauthorized use of your account due to your failure to secure credentials
• You may not share your account credentials with third parties or create accounts for others without authorization

4.3 Accurate Information

You agree to keep your account information — including business name, contact details, GSTIN, and payment information — accurate and up to date. Providing false information may result in immediate suspension or termination of your account.

5. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms, applicable Indian laws, and the policies of any integrated third-party platforms (including Meta and WhatsApp).

5.1 Permitted Use

• Communicating with customers who have opted in to receive messages from your business
• Sending Meta-approved message templates for transactional, utility, and marketing purposes
• Managing customer relationships, support tickets, and sales pipelines
• Automating business communication workflows within platform policy limits

5.2 Prohibited Activities

You must NOT use our Services to:

• Send unsolicited messages (spam) to individuals who have not opted in to receive communications from your business
• Send messages promoting illegal products or services, including but not limited to illegal drugs, arms, adult content (unless explicitly permitted by Meta), gambling, or fraudulent schemes
• Violate any applicable law including the Indian Penal Code, IT Act 2000, TRAI regulations, and Consumer Protection Act 2019
• Engage in phishing, identity theft, impersonation, or any form of deception targeting users or third parties
• Transmit malware, viruses, ransomware, or any malicious code through our platform
• Scrape, reverse-engineer, or extract data from our platform, APIs, or third-party services in violation of their terms
• Circumvent security measures, access controls, or usage limits on our platform
• Harass, abuse, threaten, or harm any individual or group
• Share login credentials, resell, sublicense, or transfer access to our Services without our written permission
• Use our Services in a manner that would cause BetaXLab LLP to violate Meta Platform Terms, WhatsApp Business Policy, or any other third-party platform policies
• Attempt to overload our systems through denial-of-service attacks, excessive API calls beyond your plan limits, or any other abusive technical activity

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund and may be reported to relevant authorities.

6. API Usage Rules

• API access is provided subject to rate limits, usage quotas, and fair-use policies defined in your subscription plan
• You must not use API keys obtained from us to build competing products or services without explicit written authorization
• You are responsible for securing your API credentials. Lost or compromised credentials must be reported and rotated immediately
• Automated API calls must comply with WhatsApp Business Platform rate limits and policies as defined by Meta
• We reserve the right to throttle, suspend, or terminate API access for accounts that exceed usage limits, engage in abuse, or violate these Terms

7. WhatsApp Messaging Compliance

Our platform operates on top of the official WhatsApp Business Platform (API). Your use of WhatsApp-related features is subject to the WhatsApp Business Policy, Meta Platform Terms, WhatsApp Commerce Policy, and any applicable regional regulations.

You specifically agree to:

• Obtain valid opt-in consent from all contacts before sending them WhatsApp messages through our platform. Opt-in must be explicit, specific to WhatsApp communication, and documented
• Honour opt-out requests immediately and permanently remove opted-out contacts from broadcast lists
• Use only Meta-approved message templates for outbound messaging outside active 24-hour conversation windows
• Not send messages about prohibited content categories as defined by WhatsApp Business Policy (e.g., adult content without authorization, tobacco, alcohol to minors, weapons, etc.)
• Maintain accurate business information in your WhatsApp Business Profile
• Accept that Meta may independently restrict, suspend, or ban your WhatsApp Business Account for policy violations, and that BetaXLab LLP has no control over such actions

BetaXLab LLP is not responsible for your WhatsApp Business Account being restricted or banned by Meta due to your policy violations. No refunds will be issued in such cases.

8. Meta Platform Compliance

When using features that connect to Meta platforms (WhatsApp Business API, Meta Ads, Facebook Business Suite), you agree to comply with all applicable Meta terms, including Meta Platform Terms, Meta Business Tools Terms, WhatsApp Business API Terms of Service, and Meta Advertising Standards.

You acknowledge that Meta may modify its policies at any time, and you are responsible for staying current with and complying with the latest version of Meta's policies. BetaXLab LLP will make reasonable efforts to notify customers of material Meta policy changes that affect our Services.

9. Subscription & Billing Terms

9.1 Subscription Plans

Our Services are offered on a subscription basis (monthly or annual) as described on our pricing page. Subscription fees, feature limits, and terms are subject to change with 30 days' written notice to existing subscribers.

9.2 Payment

• Subscription fees are billed in advance at the start of each billing cycle
• Payment methods accepted include credit/debit cards, UPI, net banking, and other methods available through our payment gateway (Razorpay or equivalent)
• All prices are in Indian Rupees (INR) unless otherwise stated
• Applicable GST will be charged at the prevailing rate and reflected in your invoice. Provide your GSTIN during registration for B2B GST-compliant invoices
• Failure to pay may result in suspension of your account after a 7-day grace period following a failed payment

9.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing cycle unless cancelled by you at least 24 hours before the renewal date. You authorize us to charge the payment method on file for renewal fees.

9.4 Price Changes

We reserve the right to change subscription prices. Price changes will be communicated at least 30 days in advance by email and website notice. Continued use after the effective date of a price change constitutes acceptance of the new pricing.

10. Refunds & Cancellations

10.1 Cancellation

You may cancel your subscription at any time from your account dashboard or by contacting us at info@betaxlab.com. Cancellation takes effect at the end of the current billing cycle. You will retain access to the Services until the end of the paid period.

10.2 Refund Policy

• Monthly Plans: No refunds for partial months or unused days. Cancellation stops future charges; current period fees are non-refundable
• Annual Plans: If you cancel within 7 days of initial subscription or renewal, you may be eligible for a pro-rated refund for unused months, at our sole discretion
• No Refunds: We do not issue refunds for accounts suspended or terminated due to violation of these Terms, WhatsApp policy violations, or prohibited activities
• Setup Fees: One-time setup or onboarding fees are non-refundable

Refund requests must be submitted in writing to info@betaxlab.com within 7 days of the charge.

11. Service Availability & Uptime

• We do not guarantee 100% uptime or uninterrupted availability. Planned maintenance, infrastructure upgrades, and unexpected outages may cause temporary interruptions
• Service availability is also dependent on third-party infrastructure providers (cloud hosting, WhatsApp Business API) and their own uptime
• WhatsApp Business API availability is subject to Meta's own infrastructure and policies; interruptions originating from Meta are outside our control
• We will endeavour to communicate planned maintenance windows with at least 24 hours' advance notice via email or in-app notification
• We do not offer SLA-based uptime guarantees unless explicitly agreed in a separate Enterprise Service Agreement

12. Limitation of Liability

To the maximum extent permitted by applicable Indian law:

• BetaXLab LLP shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of revenue, profits, business, data, or goodwill arising from your use of or inability to use the Services
• Our total aggregate liability for any claim shall not exceed the total fees paid by you to BetaXLab LLP in the three (3) months immediately preceding the event giving rise to the claim
• We are not liable for any damages arising from third-party actions, including Meta suspending or banning your WhatsApp Business Account, payment gateway failures, or cloud infrastructure outages
• We are not responsible for the content of messages sent by you, the accuracy of customer data you import, or outcomes of campaigns you run

13. Indemnification

You agree to indemnify, defend, and hold harmless BetaXLab LLP, its partners, employees, agents, successors, and assigns from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Services in violation of these Terms
• Your violation of any applicable law, regulation, or third-party rights
• Your violation of WhatsApp Business Policy, Meta Platform Terms, or other platform policies
• Content transmitted through our platform by you or on your behalf
• Unauthorized access to your account due to your failure to secure credentials
• Any claim by your customers or end-users arising from your business operations

14. Intellectual Property

14.1 Our IP

All intellectual property rights in the Services — including software, code, algorithms, user interfaces, designs, documentation, trademarks, trade names, and logos — are and remain the exclusive property of BetaXLab LLP or its licensors. Nothing in these Terms transfers any ownership rights to you.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for your internal business purposes in accordance with these Terms.

14.2 Your IP (Customer Content)

You retain full ownership of your data, content, message templates, and business information uploaded to or created on our platform ("Customer Content"). You grant BetaXLab LLP a limited licence to use Customer Content solely to provide the Services to you.

14.3 Third-Party Trademarks

"WhatsApp," "Meta," "Facebook," and "Google" are trademarks or registered trademarks of their respective owners. Their use in these Terms and on our website is for descriptive purposes only and does not imply any endorsement, partnership, or affiliation.

14.4 Feedback

If you provide suggestions, feedback, or ideas about the Services, you grant us a perpetual, irrevocable, royalty-free licence to use such feedback for any purpose without any obligation to you.

15. Confidentiality

Each party ("Disclosing Party") may share confidential information ("Confidential Information") with the other party ("Receiving Party") in the course of the business relationship. The Receiving Party agrees to:

• Keep Confidential Information strictly confidential
• Not disclose Confidential Information to third parties without the Disclosing Party's prior written consent
• Use Confidential Information only for performing obligations under this Agreement
• Apply at minimum the same standard of care to protect the Disclosing Party's Confidential Information as it applies to its own, but no less than reasonable care

These obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

16. Data Ownership

• You own your data. All customer data, contact lists, conversation histories, and business data you upload or generate through the Services remain your property
• We act as a data processor on your behalf with respect to personal data processed through our platform for your customers
• Upon termination of your account, you may export your data within 30 days. After this period, data will be deleted from our active systems in accordance with our data retention policy
• We will not use your Customer Content for our own marketing, training, or commercial purposes without your explicit consent

17. Termination & Suspension

17.1 Termination by You

You may terminate your account at any time by cancelling your subscription through your account dashboard or contacting us at info@betaxlab.com. See Section 10 for applicable refund terms.

17.2 Termination or Suspension by Us

We may suspend or terminate your account, with or without notice, if:

• You breach any provision of these Terms
• You violate WhatsApp Business Policy or Meta Platform Terms
• You engage in prohibited activities listed in Section 5.2
• Your account is used to engage in fraudulent or illegal activity
• Your WhatsApp Business Account is banned or restricted by Meta
• Payment for your subscription fails after the applicable grace period
• We are required to do so by applicable law, court order, or regulatory directive

17.3 Effect of Termination

• Your right to access the Services ceases immediately upon termination
• Data export requests must be submitted within 30 days of termination; after this period, data will be deleted per our retention policy
• Accrued payment obligations survive termination and remain due and payable
• Provisions that by their nature should survive termination — including Sections 13, 14, 15, 20, and 21 — shall survive

18. Support Policy

• Standard Support: Available to all subscribers via email at info@betaxlab.com and WhatsApp during business hours (Monday–Saturday, 10:00 AM – 6:00 PM IST)
• Response Times: We aim to respond within 24–48 business hours. Response times are targets and not guaranteed SLAs unless specified in an enterprise agreement
• Priority Support: Available on select higher-tier plans as described on our pricing page
• We do not provide support for third-party tools, your internal IT infrastructure, or issues caused by your violations of platform policies

19. Force Majeure

BetaXLab LLP shall not be liable for any failure or delay in performing its obligations where such failure results from circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, government actions, internet infrastructure failures, third-party platform outages (including WhatsApp API, cloud providers, payment gateways), cyberattacks, or power failures.

In such cases, we will notify you promptly and resume normal operations as soon as reasonably practicable.

20. Governing Law

These Terms and any disputes arising from or related to them shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The courts of India shall have exclusive jurisdiction over any disputes not resolved through arbitration.

21. Dispute Resolution

21.1 Informal Resolution

Before initiating formal legal proceedings, both parties agree to first attempt to resolve any dispute informally. You must notify us of the dispute in writing at info@betaxlab.com, and we will make good-faith efforts to resolve the issue within 30 days.

21.2 Arbitration

If informal resolution fails, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 (India). The arbitration shall be conducted by a sole arbitrator mutually agreed upon by both parties, in English, in India (or virtually if agreed), and the award shall be final and binding on both parties.

21.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis only. You waive the right to bring or participate in any class action, collective action, or representative proceedings against BetaXLab LLP.

22. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

WE DO NOT WARRANT THAT: (a) THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS; (b) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, OR SECURE; (c) ANY ERRORS WILL BE CORRECTED; OR (d) RESULTS OBTAINED THROUGH USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE.

23. Policy Changes

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered account holders by email at least 14 days before changes take effect
• Display a prominent notice on our website or within your account dashboard

Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree, you must cancel your subscription before the effective date.

24. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy and any applicable order forms or addenda, constitute the entire agreement between you and BetaXLab LLP regarding the Services and supersede all prior agreements
• Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect
• Waiver: Failure by us to enforce any provision shall not constitute a waiver of our right to enforce it in the future
• Assignment: You may not assign your rights or obligations without our prior written consent. We may assign our rights to an affiliate or successor entity without restriction
• Notices: All notices shall be in writing and sent to the email addresses on file. Notices are effective upon confirmed email delivery
• Language: These Terms are written in English. In case of inconsistency between the English version and any translation, the English version shall prevail

25. Contact Details

For any questions, concerns, or legal notices relating to these Terms of Service, please contact: