Built on official WhatsApp Business API
WhatsApp CRM and Automation for Growing Teams
BetaXLab helps Indian SMBs, D2C brands, and agencies manage leads, automate conversations, and handle customer support on WhatsApp from one clean SaaS platform.
Designed for customer communication, support, and transactional messaging, not unsolicited promotions.
Capture leads and conversations in one WhatsApp CRM
Automate replies, qualification, and support workflows
Help your team respond faster with a shared team inbox
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Built on official WhatsApp Business API. Designed for secure and compliant customer communication.
One Product for WhatsApp CRM, Automation, and Team Replies
BetaXLab is a SaaS product for businesses that use WhatsApp to manage leads, customer conversations, and support in one place. It combines a shared inbox, automation, contact management, and CRM workflows so your team can respond faster and stay organised without manual chaos. BetaXLab is software your team uses directly, not an agency service.
Core Product Features
Everything your team needs to manage leads, support, and opted-in customer communication on WhatsApp
See your shared inbox, automation flows, and CRM dashboard in one workspace.
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Shared Team Inbox
Manage all WhatsApp conversations from one place so your team stays aligned and no chat gets missed.
One inboxFaster repliesTeam visibilityLess manual work
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Chatbot Automation
Automate welcomes, FAQs, lead capture, routing, and follow-ups to save time and keep response times sharp.
Auto repliesLead captureFAQ flowsSmart routing
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Contact Management
Store customer details, chat history, tags, and lead stages in a CRM built for WhatsApp-first businesses.
Contact profilesChat historyLead stagesTags and notes
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Campaign System
Run targeted messaging for opted-in users with clear audience control, approval-ready templates, and tracking.
Targeted messagingOpt-in usersTemplate-readyClear tracking
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Workflow Automation
Create simple workflows for lead qualification, support handoff, reminders, and customer follow-ups.
Lead flowsSupport handoffRemindersFollow-up logic
User Consent & WhatsApp Compliance
BetaXLab only sends messages to users who have explicitly opted in through website forms, ads, or direct interaction. We strictly follow WhatsApp Business policies and do not allow spam, unsolicited messaging, or misuse of the platform.
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Opt-In First
BetaXLab is built for businesses that message users only after a clear opt-in or valid consent flow.
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WhatsApp Policy Aligned
The platform supports structured workflows designed around WhatsApp Business policy requirements and approved message use cases.
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No Spam or Unsolicited Messaging
BetaXLab is not designed for spam, abusive outreach, or unsolicited messaging.
Use Cases That Matter Daily
Built for everyday WhatsApp workflows like lead qualification, customer support, and notifications that need speed, clarity, and compliance.
Lead Qualification
Automatically respond to inbound WhatsApp enquiries, collect customer details, and send qualified leads to the right team faster.
Customer Support
Manage customer queries in one shared inbox, assign chats to your team, and keep support smooth and organized.
Notifications & Updates
Send important updates like order confirmations, appointment reminders, and service alerts through structured WhatsApp communication.
How It Works
Simple flow from first message to follow-up, with CRM visibility and automation built in.
1
Step 1
User sends a message
A customer or lead starts a conversation with your business on WhatsApp.
2
Step 2
Bot responds
BetaXLab sends an instant automated reply, answers common questions, and collects key details.
3
Step 3
Lead stored
The contact and conversation are saved inside your CRM for tracking and follow-up.
4
Step 4
Team or automation continues
Your team can jump in, or automation can continue the conversation based on the workflow.
Frequently Asked Questions
Clear answers about the product, compliance, and everyday usage
What is BetaXLab?
BetaXLab is a SaaS platform for businesses that use WhatsApp to manage leads, automate conversations, and support customers from one shared workspace.
How does BetaXLab work?
When a user messages your business on WhatsApp, BetaXLab can send automated replies, collect details, store the lead in CRM, and route the conversation to your team or the next workflow.
Is BetaXLab compliant with WhatsApp policies?
BetaXLab is built for permission-based customer communication. Messages are sent only to users who opt in through forms, ads, or direct interaction, and the platform is designed to follow WhatsApp Business policies.
Can I message users who have not opted in?
No. BetaXLab is designed for communication with users who have opted in to hear from your business.
Who is BetaXLab for?
BetaXLab is built for Indian SMBs, D2C brands, and agencies that want a clean way to manage leads, support, and customer communication on WhatsApp.
Is BetaXLab an agency service?
No. BetaXLab is a software product your team uses directly. It is not a done-for-you agency or outsourced messaging service.
Can I send campaigns through BetaXLab?
Yes, for opted-in users. BetaXLab supports targeted messaging and customer updates through structured workflows built on the official WhatsApp Business API.